SIA master of spin

SIA yesterday had its inaugural Airbus A380 flight from Singapore to Japan but the flight didn't end up in Tokyo Narita as planned but instead was diverted to Nagoya due to bad weather.
The Singapore carrier has been sending out press releases announcing every first A380 flight in an effort to drum up free publicity.
But what to do in the case of the Tokyo service? After all, does a PR hack really want to send out a press release highlighting that passengers have been inconvenienced and sent to the industrial city of Nagoya rather than to Tokyo where they were suppose to be headed?
Solution. Completely ignore the troubled Singapore-Tokyo Narita flight and instead highlight the return leg Tokyo Narita to Singapore.
SIA today sent out a press release headlined: "Singapore Airlines flies inaugural A380 flight from Tokyo."
It makes no mention of the Singapore-Tokyo leg that was diverted yesterday to Nagoya due to bad weather.
And technically Tokyo-Singapore is not SIA's inaugural Japan service but that doesn't seem to matter SIA's PR department.
Don't let the truth get in the way of good puff piece as they say.

MAS' flawed campaign

Malaysia Airlines' (MAS) latest print campaign to promote its new low fares has to be one of the most stupid marketing campaigns I have ever seen.

And that does mean something because prior to joining Flight International magazine six years ago, I was a journalist at Asia's leading advertising and marketing industry magazine MEDIA so I have seen a lot of ad campaigns in my time.

But MAS' latest campaign takes the cake.

The ads look like AirAsia ads and now MAS' CEO, Idris Jala, has even taken to dressing like AirAsia's group CEO, Tony Fernandes.

Fernandes must be having a good chuckle right now over MAS' attempt at marketing.

AirAsia is very much a marketing driven company and Fernandes is a CEO who prides himself on being an astute marketer.

The fact that MAS has made the mistake of mimicking AirAsia's ads means MAS is failing to clearly differentiate its brand and will be seen in the market as a 'me too' product.

There is also a very real danger that MAS' ads will inadvertently help to increase AirAsia's sales.

Consumers - unlike marketers - don't spend hours analysing ads.

People often only spend a split second looking at an ad and what they notice is the general look and feel of an ad rather than the fine print.

If someone is quickly flicking through a newspaper and sees these ads, there is a real danger they will confuse it with an AirAsia ad.

And even if they see the ad and notice it is for MAS they will still be thinking of AirAsia because the ads draw on AirAsia's branding ie. the white and red colors and the type face used in the MAS ads are indicative of AirAsia.

Finally, MAS' ads don't work to promote MAS but are instead working to promote the idea of low cost travel.

In other words it is promoting the category rather than the brand and because AirAsia is the leader of the low-cost market category it could benefit the most from these ads.

It reminds me of a scenario that happened in Australia about 12 years ago when Red Rooster - Australia's equivalent to KFC Chicken - launched a multi-million dollar ad campaign that failed to promote the Red Rooster brand and instead only worked to promote the idea that people should eat take-away chicken.

Sales of Red Rooster's major competitor - Chicken Treat - went through the roof.

The ad agency that came with the dud campaign eventually lost the Red Rooster account. I suspect the same will happen to whoever came up with the ill-conceived MAS campaign.